Description
At me!Maybe, we connect top talent with exciting brands, and we’re currently searching for a Customer Support Agent for one of our clients. This client is a growing E-commerce brand dedicated to providing innovative products and exceptional customer experience. They’re looking for someone who is passionate about offering top-tier support for their customers and fostering a supportive, collaborative work environment.
As a Customer Support Agent, you will be the frontline of the business, responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. You’ll work closely with the operations and marketing teams to ensure customer concerns are addressed efficiently and that feedback is used to continually improve products.
Responsibilities
→ Customer Interaction: Provide exceptional customer support through email, chat, and phone, resolving inquiries and complaints related to orders, shipping, returns, and product details.
→ Order Management: Assist customers with order tracking, changes, and cancellations, ensuring accuracy and timely responses.
→ Problem-Solving: Troubleshoot and resolve technical issues related to the website, payment methods, and user accounts.
→ Customer Retention: Engage with customers to resolve problems in a way that builds trust and loyalty, offering personalized recommendations and assistance.
→ Knowledge Sharing: Stay up-to-date on products, promotions, and internal processes, sharing information effectively with customers.
→ Collaboration: Work closely with the marketing and product teams to provide customer insights and feedback, helping to refine product offerings and customer experiences.
→ Continuous Improvement: Suggest improvements to customer service processes and systems to optimize efficiency and customer satisfaction.
Requirements
→ Experience: 3+ years of experience in a customer service or support role, ideally in an e-commerce setting.
→ Communication Skills: Excellent written and verbal communication skills, with the ability to handle challenging situations professionally.
→ Tech-Savvy: Comfortable with Shopify, tracking systems, and helpdesk tools (e.g., Zendesk, Gorgias, or similar).
→ Problem-Solver: A natural problem-solver with the ability to think on your feet and deliver fast, effective solutions.
→ Detail-Oriented: Strong attention to detail, with the ability to multitask and manage time effectively.
→ Empathy: A genuine desire to help others and provide exceptional customer experiences.
→ Team Player: Ability to work collaboratively with a remote team and across different departments.
If you’re someone who is passionate, well-spoken, thrives on efficiency, and knows how to take the initiative, we want to hear from you! Apply now!